Not sure what to book?
Here's how to get started.
If this is your first visit to Porcelain Skin, we recommend beginning with a consultation. This gives us the opportunity to understand your concerns, your goals, and your "why"— allowing us to create a personalised treatment plan that aligns with your needs.
New Patients for Medical Aesthetics
Your one-hour consultation with Registered Nurse Carly Heckendorf is the first step in creating a personalised, considered approach to your aesthetic concerns. We understand that these appointments can feel a little daunting, especially if it’s your first time — which is why we take the time to listen, understand your goals, and work with you to create a plan that feels right for you.
This appointment includes a detailed facial assessment and a thorough conversation about your medical history, areas of concern, and desired outcomes. Carly is known for her gentle, honest approach and for helping patients feel seen, heard, and never rushed.
If appropriate, and if you’re feeling comfortable, there may be time for a small treatment on the day, pending approval from our prescribing doctor. Of course, there’s no pressure to go ahead.
You’ll be asked to pay a $100 deposit when booking. This is fully redeemable on the day — either towards treatment, or if no treatment is performed, you’re welcome to use it towards skincare.
We often hear patients say, “I just want to feel like myself again.” And that’s exactly what we’re here for — to support you in feeling refreshed, confident, and completely yourself.
Book your appointment here
Full payment is required at the time of booking for this service.
New Patients for Skin Treatments
At Porcelain Skin, your first visit with our highly qualified Dermal Therapist, Alicia, is a personalised experience designed entirely around you and your skin. This 1.5-hour session includes an in-depth consultation and a 30-minute targeted treatment on the same day.
From the moment you arrive, we take the time to understand your skin’s unique story. Alicia will gently assess your skin by touch and sight, followed by an advanced diagnostic skin analysis to uncover what lies beneath the surface—giving us the insight needed to craft a plan that truly works for you.
You’ll leave this appointment with a bespoke Skin Journey Plan, carefully mapped out by Alicia to align with your skin’s individual needs, goals, and lifestyle. Every recommendation is rooted in evidence-based care and focused on long-term, visible results.
To ensure your home care is just as effective, we invite you to bring along your current skincare products. Alicia will review them with you, identifying key actives and helping you build a results-driven Synergie Skin regimen that works in harmony with what you already use and love.
You’ll also receive a luxurious welcome pack, featuring a full-size Synergie Skin cleanser valued at $75—a beautiful way to begin your skin journey.
This experience is ideal for new clients seeking thoughtful, professional guidance and high-performance treatments in a calm, expert-led environment.
Please note: The included treatment is 30 minutes. If you’re seeking a more extended or indulgent treatment, we recommend booking one of our signature facials separately. This consultation does not include injectables—these are available via a separate appointment with Nurse Carly.
Book your appointment here and let us guide you toward radiant, confident skin—one personalised step at a time.
Full payment is required at the time of booking for this service.
Already had a consultation?
If you’ve previously seen Carly or Alicia and wish to book a service that was included in your personalised treatment plan, you’re welcome to book that service directly.